FAQs

All orders placed through qervalin.com are processed in EUR. If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or foreign transaction charges.

We accept supported payments including Visa, Discover, Mastercard, American Express, iDEAL, PayPal, Apple Pay, and Google Pay. Available payment options may vary depending on device, location, and payment provider.

More information is available in our Payment Policy.

Payments are processed through secure providers including Stripe and PayPal. Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted during checkout.

We do not intentionally store complete card numbers or CVV/CVC security codes in our own website database.

A transaction may fail or remain pending because of bank restrictions, authentication requirements, insufficient funds, incorrect payment details, fraud-prevention checks, or payment provider decisions.

Questions about a payment can be sent to team@qervalin.com.

We ship to supported destinations worldwide. Shipping availability, applicable charges, free-shipping thresholds, estimated delivery times, and destination-related conditions are explained in our Shipping Policy.

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days exclude weekends and public holidays.

Once your order has been dispatched, tracking information will normally be sent to the email address used during checkout.

You can also track your order through our Order Tracking page. Tracking information may take approximately 48–72 hours after dispatch to become fully active.

If an item arrives damaged, defective, incomplete, or incorrect, please contact team@qervalin.com within 48 hours of delivery.

Order information and photographs of the item or packaging may be requested when reasonably necessary to review the issue.

Eligible return requests must be submitted within 30 days from the date of delivery. Requests submitted after this period are not accepted unless otherwise required by applicable law.

Full conditions are available in our Return & Refund Policy.

Returned items must remain unused and suitable for resale. Reasonable inspection of color, appearance, completeness, finish, and style is permitted provided that the inspection does not cause damage, wear, staining, contamination, alteration, or another condition that affects resale.

For eligible preference-based returns, the customer is generally responsible for return shipping costs. If a return results from a confirmed damaged, defective, incomplete, or incorrect item for which we are responsible, reasonable return shipping costs will be covered by us or an appropriate return method will be provided.

Approved refunds are returned to the original payment method and are normally credited within 7 business days.

The final time for funds to appear may depend on Stripe, PayPal, the card issuer, bank, or other payment provider involved.

We use reasonable administrative and technical safeguards including HTTPS, SSL/TLS encryption, restricted administrative access, authentication controls, and limited permissions to help protect personal information.

More information is available in our Privacy Policy.

Personal information collected through qervalin.com is generally retained for no longer than one year, subject to any legal obligation requiring a different retention period.

Where applicable, personal information is handled in accordance with GDPR and other relevant privacy requirements.

Questions regarding orders, payments, shipping, returns, refunds, privacy, or website terms may be sent to team@qervalin.com or submitted through our Contact Us page.

General website use and transaction terms are explained in our Terms of Service.