Terms of Service
1. Scope and Acceptance
These Terms of Service govern access to and use of qervalin.com and purchases made from QERVALIN, LLC. By accessing the website, placing an order, or using any service made available through the website, customers agree to these Terms of Service together with the policies incorporated into them by reference.
If a customer does not agree with these terms, the website and its purchasing functions should not be used.
2. Website Use
The website may be used for lawful personal shopping, order management, customer support, and other purposes directly related to the services offered through qervalin.com.
Users must not interfere with website operation, attempt unauthorized access to website systems, misuse checkout functions, submit fraudulent information, introduce malicious code, or use the website in a manner that violates applicable law or the rights of others.
3. Account and Customer Information
Customers are responsible for providing accurate, complete, and current information when placing an order or communicating with us. This may include contact information, billing details, delivery information, and other information reasonably required to process a transaction.
We are not responsible for delays or problems resulting from materially inaccurate information supplied during checkout, subject to applicable consumer protection law.
4. Product Information
We make reasonable efforts to present product descriptions, images, specifications, dimensions, colors, and other information accurately. Actual appearance may vary slightly because of screen settings, lighting, photography, production differences, or material characteristics.
Minor visual differences that do not materially affect the normal nature or use of an item do not necessarily constitute a defect. Nothing in this section limits rights that cannot be excluded under applicable law.
5. Pricing and Availability
Prices and product availability displayed on qervalin.com may change from time to time. The price shown during checkout at the time an order is submitted will normally apply to that transaction, subject to correction of obvious technical or pricing errors where permitted by law.
We may limit quantities, discontinue products, or decline an order where inventory is unavailable, payment cannot be verified, fraud is suspected, or another legitimate operational reason applies.
6. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected items. An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted or dispatched.
An order may be cancelled or declined before fulfillment where payment authorization fails, inventory is unavailable, order information cannot be verified, a pricing or technical error is identified, or fulfillment would violate applicable law.
7. Payment Terms
Payments are processed using the payment methods and transaction procedures available during checkout. Payment authorization, security controls, failed transactions, refunds, and payment disputes are governed by our Payment Policy.
Customers should review the Payment Policy for full information regarding supported payment methods, payment processing, transaction security, and refund routing.
8. Shipping and Delivery
We provide shipping to supported destinations worldwide. Processing times, shipping charges, delivery estimates, tracking procedures, customs matters, and other delivery conditions are explained in our Shipping Policy.
Shipping estimates are not guaranteed delivery dates, and delays may occur because of carrier operations, customs procedures, weather, local restrictions, or other circumstances outside our reasonable control.
9. Returns and Refunds
Return eligibility, return deadlines, product condition requirements, damaged or incorrect item claims, return shipping costs, and refund processing are governed by our Return & Refund Policy.
Customers seeking a return or refund should review that policy for the applicable conditions and procedures. Nothing in these Terms of Service limits non-waivable statutory consumer rights.
10. Privacy and Personal Information
Personal information collected through qervalin.com is handled in accordance with our Privacy Policy.
The Privacy Policy explains how personal information is collected, used, protected, retained, and shared, including information relating to orders, payments, website security, customer communications, and applicable data protection rights.
11. Intellectual Property
Unless otherwise stated, website text, layout, graphics, branding, design elements, product presentation, and other original website content are owned by or licensed to QERVALIN, LLC and are protected by applicable intellectual property laws.
Website content may not be reproduced, distributed, republished, commercially exploited, or used to create misleading representations of our business without appropriate authorization, except where such use is permitted by applicable law.
12. Prohibited Conduct
Customers and visitors must not use the website for fraudulent transactions, unauthorized payment activity, unlawful resale schemes, impersonation, abuse of refund or chargeback procedures, attempts to bypass website security, or conduct intended to interfere with normal business operations.
We may restrict access, cancel affected orders, preserve relevant records, or take other reasonable action where unlawful, fraudulent, abusive, or materially disruptive activity is identified.
13. Third-Party Services
The website may rely on third-party services for payment processing, hosting, communications, security, analytics, shipping, tracking, and other operational functions.
These providers may operate under their own terms and privacy practices. Where a third-party service is required to complete a transaction, the customer's use of that service may also be subject to the provider's applicable terms.
14. Limitation of Liability
To the maximum extent permitted by applicable law, QERVALIN, LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from website interruption, third-party service failures, carrier delays, unauthorized actions outside our reasonable control, or other events for which liability may legally be limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory consumer rights that apply to the transaction.
15. Applicable Law and Court Jurisdiction
These Terms of Service and transactions conducted through qervalin.com are intended to comply with the applicable laws and legal requirements of the jurisdiction in which QERVALIN, LLC is established and operates, based on the business address shown as 100 Tradecenter Dr, Ste 800, Woburn, MA 01801, US, together with any mandatory laws that may apply to a customer's transaction.
To the extent permitted by applicable law, any legal dispute, claim, action, or proceeding arising from these Terms, the website, an order, payment, return, refund, or other transaction with QERVALIN, LLC will be subject to the jurisdiction of the competent courts serving the location of 100 Tradecenter Dr, Ste 800, Woburn, MA 01801, US.
Where a dispute cannot be resolved through ordinary customer support or direct communication, the matter may be submitted to the competent court for determination. The court's lawful judgment, order, or other binding decision will govern the dispute, subject to any applicable appeal rights or mandatory consumer protections.
16. Changes, Severability, and Contact
We may update these Terms of Service when reasonably necessary to reflect changes in our website, services, policies, legal obligations, or operational practices. The version published on qervalin.com will apply from its stated effective date.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
Questions regarding these Terms of Service may be submitted to team@qervalin.com or through our Contact Us page.