Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through qervalin.com and fulfilled by QERVALIN, LLC. We currently ship to the United States, Europe, and other supported regions worldwide.

Shipping availability may depend on carrier coverage, destination accessibility, local restrictions, and other logistical conditions. Customers in remote, rural, island, or difficult-to-service locations should contact us at team@qervalin.com or visit our Contact Us page before placing an order if they are unsure whether delivery is available to their location.

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days exclude weekends and public holidays.

During unusually busy periods, processing may take slightly longer. Once an order has been dispatched, tracking information will be provided by email.

3. United States Shipping

Orders shipped to the United States are charged a standard shipping fee of €3.99. Orders with an eligible merchandise subtotal of €100.00 or more qualify for free standard shipping.

Estimated delivery after dispatch is generally 7–14 business days. Delivery times are estimates and may vary depending on the destination, carrier operations, weather, customs processing where applicable, and other circumstances outside our reasonable control.

4. Europe Shipping

Orders shipped to supported European destinations are charged a standard shipping fee of €7.99. Orders with an eligible merchandise subtotal of €120.00 or more qualify for free standard shipping.

Estimated delivery after dispatch is generally 7–15 business days. Actual delivery times may vary depending on the destination, local carrier network, customs procedures, and other logistical conditions.

5. Other International Shipping

Orders shipped to other supported regions worldwide are charged a standard shipping fee of €10.99. There is currently no free-shipping threshold for these destinations.

Estimated delivery after dispatch is generally 10–20 business days. Remote or difficult-to-service destinations may require additional delivery time. If you have questions regarding delivery availability, please contact team@qervalin.com.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities. These charges are not included in our shipping fees unless expressly stated otherwise during checkout.

Customers are responsible for any applicable import duties, taxes, or customs charges required by their destination.

7. Order Tracking

After your order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Customers can track their order at our Order Tracking page. Please allow approximately 48–72 hours after dispatch for tracking information to become fully active in the carrier's system.

8. Delivery Address and PO Boxes

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your delivery information carefully before submitting your order.

We generally do not ship to PO boxes where the selected carrier requires a physical delivery address. Address changes cannot be guaranteed once an order has entered processing or has already been dispatched. If you notice an address error, please contact team@qervalin.com as soon as possible.

9. Damaged or Incorrect Deliveries

If your package or its contents arrive damaged, or if you receive an incorrect item, please contact us at team@qervalin.com within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs of the item and shipping packaging so that we can review the situation. Return and refund eligibility is governed separately by our Return & Refund Policy.

10. Delivery Delays and Customer Support

Estimated delivery times are provided for reference and are not guaranteed. Delays may occur because of carrier disruptions, customs inspections, severe weather, public holidays, peak shipping periods, local restrictions, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period, your delivery appears significantly delayed, or you need assistance with shipping, please contact us at team@qervalin.com or visit our Contact Us page.