Return & Refund Policy

1. Return Period

This Return & Refund Policy applies to purchases made through qervalin.com and fulfilled by QERVALIN, LLC. Return requests must be submitted within 30 days from the date the order is delivered.

Return requests submitted after the 30-day period will not be accepted, unless otherwise required by applicable law. If an item arrives damaged, defective, incomplete, or incorrect, the issue should be reported to team@qervalin.com within 48 hours of delivery so that the circumstances can be reviewed promptly.

2. Return Eligibility and Product Condition

Returned tableware must remain unused and in a condition suitable for resale. Reasonable inspection of the product is permitted, including reviewing its color, appearance, completeness, finish, and style, provided that the inspection does not cause wear, damage, staining, contamination, alteration, or any other condition that materially affects the product’s resale value.

Items that have been used for food or beverages, washed, intentionally modified, chipped, cracked, scratched through use, or otherwise placed in a condition that prevents resale are generally not eligible for return, except where the item was received defective or where applicable law provides otherwise. Original components, accessories, and included parts should remain complete where applicable.

Minor differences in color or appearance caused by lighting, screen settings, photography, production variation, or material characteristics do not automatically indicate a defect. Each request is reviewed according to the actual condition of the item and the circumstances of the order.

3. Return Request and Review Process

Return requests may be submitted through our Contact Us page or by contacting team@qervalin.com. The request should identify the relevant order and the item concerned so that the purchase and delivery information can be verified.

For damaged, defective, incomplete, or incorrect items, photographs of the product and its packaging may be requested when reasonably necessary to confirm the condition and determine the appropriate resolution. After the request has been reviewed, return instructions and the applicable return destination will be provided when a physical return is required.

Items returned without sufficient order information or outside the applicable return conditions may require additional review before a refund can be approved.

4. Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, incomplete, or different from the item ordered, please contact team@qervalin.com within 48 hours of delivery. We will review the order details, delivery information, photographs where applicable, and other relevant information to determine an appropriate resolution.

Where the issue is confirmed to have resulted from an incorrect item, shipping damage, or a product defect for which we are responsible, the customer will not be charged the reasonable return shipping cost associated with the approved return.

Delivery information and related shipping terms are explained separately in our Shipping Policy.

5. Return Shipping Costs

For an eligible return made because of a change of preference, suitability, appearance, or another reason unrelated to an error or confirmed defect on our part, the customer is responsible for the return shipping cost.

If the return results from a confirmed damaged, defective, incomplete, or incorrect item for which we are responsible, reasonable return shipping costs will be covered by us or an appropriate return method will be provided.

Original shipping charges are generally non-refundable for preference-based returns unless required by applicable law. If the entire order is refunded because of a confirmed error for which we are responsible, the applicable original standard shipping charge may also be refunded.

6. Refunds and Processing Time

Once an eligible returned item has been received and reviewed, the refund will be issued to the original payment method used for the purchase. Payments processed through Stripe or PayPal will be refunded through the corresponding original payment channel.

Approved refunds are normally credited to the original payment method within 7 business days. The exact time at which the funds appear in an account may also depend on the customer’s bank, card issuer, PayPal, or other payment provider.

Where only part of an order qualifies for a refund, the refund will apply only to the approved item or amount. Any applicable non-refundable shipping charges or other amounts will be handled in accordance with this policy and applicable law.

7. Refund Records and Payment Inquiries

We maintain relevant order, payment, shipping, delivery, customer communication, return, and refund records to support accurate handling of customer requests and payment-related inquiries.

Questions concerning a charge, return, or refund may be directed to team@qervalin.com or submitted through our Contact Us page. We will review the available transaction and order information and respond based on the circumstances of the purchase and the terms stated in this policy.

Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.